- Categories:service guide
- Time of issue:2018-09-11 00:00:00
After the product is put into operation, our company guarantees that we shall rush to the scene for processing at the fastest speed aiming at the pipeline failure caused by product quality problems or non-quality problems after receiving the notification from the user so as to unblock the pipeline.
We are willing to establish sincere cooperation with all users and provide them with quality products and good service in accordance with the service policy of "your requirements are our pursuit".
Service System of Guangxi Beihai Yueda FRP Products Co., Ltd.
It includes the marketing department, engineer office, technical quality supervision department and field service department. The after-sales service system has a complete organization framework and close action cooperation.
Besides, with a complete quality assurance system, we have passed the iso9001 quality system certification, and obtained the recognition of experts from the Quality System Certification Center, which truly reflects the customer-centric service principle.
Technical staff of Field Service Department of Guangxi Beihai Yueda FRP Products Co., Ltd.
Our company has cultivated a team of service engineers with excellent technical skills that is led by Beihai labor model. From the preparation of engineering construction to the end of the engineering, our team of engineers will be stationed at the site to provide free full-time technical support, installation guidance and other services, and conduct training for the construction staff on the installation of FRP pipelines free of charge. Field service engineers will provide customers with “whole-day instant service” to ensure that customer problems shall be resolved quickly and perfectly no matter under what kind of complex situations.
After-sales service and technical guarantee
The earliest group of professional personnel in the research and development of FRP in China are all technical consultants of our company. Thus, we can well solve the technical problems encountered in the construction process of FRP pipes quickly.
Emergency supply, information consultation and maintenance technology arrangements
We will provide the fastest and most efficient delivery and on-site service for your project. In addition to normal delivery of goods to the site in accordance with the contract requirements and works progress, if there are individual special accessories on the site that require urgent processing, we will deliver the required items to the site within 1 day after receiving the notice. We guarantee a proper response shall be made for any doubts or consultations from customers regarding the pipeline or installation within 1 day; if there are technical and service requirements on the site that require technical support, it’s guaranteed that the company's engineers shall arrive at the site within 24 hours, and thus it will definitely enable your honorable company's engineering to be completed with both quality and quantity guaranteed combing with the active cooperation of our company’s service staff.
Warranty period and service charge standard after the expiration of the warranty period
After the completion and acceptance of the project, our company provides two-year on-site warranty service for pipeline products, and is responsible for life-long maintenance. Professional and timely maintenance services shall still be provided after the expiration of the warranty period, and only the material cost will be charged for each maintenance service. A special person will also be dispatched by the field service department to provide return visit service for the project each half year so as to collect the actual use conditions of the pipeline in time and ensure the use effect.
Other service commitments
Our company has also hired experts and scholars from Beihai Municipal Design Institute and senior experts in domestic municipal engineering as our technical consultants. Thus, we have the ability to solve any special problems encountered in the construction of FRP mortar pipelines.
All experts and judges are respectfully invited to give us the opportunity, and we will keep our promises and always serve our customers in the principle of all for customers.
We look forward to your visit and favor in the beautiful Beihai and credible Yueda.
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